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FAQ Directory

Frequently Asked Questions

Search our complete library of answers regarding research hubs, crowdfunding campaigns, identity verification, R&D job boards, and platform security.

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Frequently Asked Questions

Can a group belong to more than one parent department or institution?

Does our institution or parent page show the work of the groups beneath it?

If our group joins a university or parent group, do their admins get access to our group?

What is the difference between Owner, Admin, Moderator, Member, and Guest roles?

How do I transfer ownership of a research group or organization?

Does OpenWorldLab hold our research campaign funds?

Which funding models can a campaign use? Is all-or-nothing available?

Why does my campaign require a compliance review before going live?

What information does my university or company need for Stripe payout onboarding?

Which countries can receive campaign payouts?

How are campaign refunds and credit card chargeback disputes handled?

Who can post a job vacancy on OpenWorldLab?

What application methods can a group configure for a job?

How do international researchers and engineers filter for visa sponsorship?

What happens when a job posting deadline passes?

Can we close or modify a job posting before the deadline expires?

Who can announce and host an event on OpenWorldLab?

What event types and delivery formats are supported?

How do registration methods and ticket pricing work?

Can we add keynote speakers and session presenters to an event?

How are event time zones handled and how can attendees add events to their calendars?

How do upcoming, happening now, completed, and cancelled statuses work?

Do events announced by our lab appear on our parent department or university page?

How is my username assigned when signing in with Google, GitHub, or LinkedIn?

How does ORCID verification work and can an iD be shared?

How do I verify my university or institute affiliation?

What happens when I leave an institution?

What is the difference between a current and a past affiliation?

Which code, research, and social links can I add to my profile or group?

How does URL and handle normalization work for external links?

How do I enable Two-Factor Authentication (2FA)?

How many 2FA recovery codes do I get, and what if I run out?

I lost my phone. How do I sign in without my authenticator app?

How do Developer API keys work on OWL?

How do I check which devices are connected to my account and sign them out?

How can users suggest features or report improvements?

How do I contact OWL support for specific requests?

How do reposts and quotes work?

How do polls work?

What content can I explore when browsing research area tags and categories?

How do image captions and figure numbers work in articles?